Shipping policy

1. Delivery Charges

  • Free shipping is available Australia-wide on all orders over $150.
  • For orders under $150, a flat delivery fee of $15 will apply.
  • All payments are to be made in Australian dollars.

2. Order Processing and Dispatch

  • We aim to process and prepare your order within 1–2 business days after it is placed.
  • Once dispatched, delivery times depend on the courier used and your delivery location. Estimated delivery times are outlined below.

3. Our Delivery Partners and Estimated Timeframes

All orders are dispatched from our Sydney warehouse, located in Camperdown NSW 2050. To provide prompt and efficient service, we use three different couriers depending on the order size, delivery address, and parcel type:

Anonymous Wine Freight (for most orders, especially multiple bottles)

  • Sydney & surrounds: 1–2 business days
  • Melbourne & surrounds: 1–2 business days
  • Brisbane & surrounds: 2–3 business days
  • Gold Coast: 2–3 business days

🔗 View delivery information

Australia Post (for regional/remote areas or PO Boxes)

  • Sydney & surrounds: 1–2 business days
  • Melbourne & surrounds: 2–3 business days
  • Brisbane & surrounds: 2–3 business days
  • Gold Coast: 2–3 business days
  • Regional/remote areas: 4–5 business days (depending on location)

🔗 Australia Post delivery estimator (PDF)

Note: These estimates begin after dispatch. Delivery times may vary due to courier delays, holidays, or peak periods.

4. International Orders

  • At this time, we do not ship internationally. Orders are only fulfilled within Australia.

5. Acceptance of Delivery

Sake Selector uses multiple delivery carriers.

If tracking information shows that an order has been marked as “Delivered”, customers are advised to first check around the delivery address, including safe drop locations, parcel lockers, and with building management or reception staff.

If the parcel cannot be located, customers should contact the delivery carrier directly using the tracking information, as the carrier may be able to provide further details regarding the delivery.

Sake Selector may assist where possible. Customers should contact us as soon as possible at shop@sake-selector.com.au, providing their order number and tracking code.

Please note that once a parcel is marked as “Delivered” by the delivery carrier, any loss or theft may fall outside the carrier’s investigation scope. In such cases, Sake Selector may be unable to offer a replacement or refund.

6. Incorrect Address

  • Customers providing an incorrect or incomplete address will be charged for re-delivery plus any return postage costs.
  • If a package cannot be delivered and is returned due to address or name mismatch, the customer is responsible for any additional charges required to re-ship the parcel.

7. Customer Support

If you have any questions about your shipment, please contact us via chat on our website or email us at shop@sake-selector.com.au. We aim to respond within 1 business day.

Thank you for choosing Sake Selector. We are committed to delivering a reliable and satisfying experience for every customer.