FAQs

Delivery time depends on the courier used and your location. For more details, please refer to our Shipping Policy.

Orders are generally processed and prepared for shipping within 1–2 business days. You will receive a shipping confirmation email with tracking details once your parcel is dispatched.

If your parcel has been marked as shipped but there’s no progress in delivery or no updates in tracking for several days, please contact us at shop@sake-selector.com.au with your order number. We’ll follow up with the delivery provider and get back to you with an update.

If your parcel is marked as delivered but you haven’t received it, please contact us at shop@sake-selector.com.au with your order number and tracking code. We’ll help resolve the issue.

Unfortunately, we are currently only able to ship orders within Australia.

Yes, we ship to business addresses.
P.O. Box addresses can only be serviced by Australia Post. If you enter a P.O. Box, your order will automatically be shipped using Australia Post.

Unfortunately, we do not currently provide a pick-up option.

If your order hasn’t been shipped yet, please contact us as soon as possible at shop@sake-selector.com.au. We’ll do our best to assist.

Please email us at shop@sake-selector.com.au with your order number and request. We’ll let you know what can be done.

You can log into your Sake Selector account here to view your order history and status.

Some items may be marked as “Waiting from Stock” if we are expecting a restock from our supplier.
If an item you ordered becomes unavailable, we will contact you to offer a refund or a substitute option.

We’re very sorry! Please contact us at shop@sake-selector.com.au with your order number and a photo of the issue, and we’ll sort it out promptly.